Refund Policy

Last Updated: January 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on domain. It is designed to ensure transparency and fairness in our refund practices while providing maximum legal protection to sneoformative in compliance with applicable laws in Slovakia.

Scope and Applicability

This policy applies to all transactions conducted through sneoformative, including but not limited to tickets, merchandise, and any other products or services related to the domain. By making a purchase, you agree to be bound by the terms of this Refund Policy.

Definitions

  • Refund: A return of funds to the original payment method used for the purchase.
  • Customer: Any individual or entity that purchases products or services from domain.
  • Event: Any festival, gathering, or activity organized under the sneoformative theme.

Main Policy Content

1. Refund Eligibility

Refunds will be considered under the following circumstances:

  • Event Cancellation: If an event is cancelled and not rescheduled, customers will be entitled to a full refund.
  • Event Rescheduling: If an event is rescheduled, customers may opt for a refund or retain their tickets for the new date.
  • Defective Products: If a product purchased is found to be defective or not as described, customers may request a refund within 14 days of receipt.

2. Non-Refundable Items

The following items are non-refundable:

  • Tickets for events that have occurred as scheduled.
  • Merchandise that has been opened or used.
  • Any digital products or services once accessed or downloaded.

3. Refund Process

To initiate a refund, customers must:

  1. Contact sneoformative via email at [email protected] or phone at +4219085395910 within the applicable refund period.
  2. Provide proof of purchase, including order number and transaction details.
  3. For defective products, provide photographic evidence of the defect.

Refunds will be processed within 14 business days of approval, and funds will be returned to the original payment method.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear and timely communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when requesting a refund.
  • Adhere to the timelines specified in this policy.

Limitations and Disclaimers

sneoformative shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products or services. Refunds are limited to the purchase price and do not include any additional costs incurred by the customer.

Data Protection/Security

All personal data collected during the refund process will be handled in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR). Customers have the right to access, rectify, or delete their personal data at any time.

Changes to Policy

sneoformative reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on domain. Customers are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: sneoformative
Phone: +4219085395910
Email: [email protected]
Address: Avenue Business Center, Karadžičova 8, Floor 5, Office 12, Bratislava, 821 08, Slovakia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Slovakia.